The Sub-Zero Cold-Chain
Delivering slow-churned artisanal ice cream without chemical stabilizers requires strict temperature maintenance. From the moment your pints leave our SoHo kitchen on Spring St, they are nestled into specialized thermal compartments surrounded by certified solid carbon dioxide (dry ice) at -109.3°F (-78.5°C).
This ensures your pints remain deeper in sub-zero hibernation than standard home freezers (0°F), preserving the micro-crystalline structure, velvety creaminess, and aromatic notes of every ingredient.
Shipping Tiers & Delivery Windows
NYC Metro Sub-Zero Courier ($4.99)
Same-day or next-day refrigerated courier service across Manhattan, Brooklyn, Queens, and Jersey City. Hand-delivered in sub-zero cryo tote bags.
National 24h Express Freight ($9.99)
Overnight priority shipping to all 50 states. Packed with 48 hours of dry ice buffer to protect against potential weather or transit delays.
Eco-Friendly Thermal Packaging
We believe in sustainability as much as flavor. Our shipping containers are:
- 100% Recyclable Corrugated Outer Boxes: Made with FSC-certified recycled paper pulp.
- Compostable Thermal Liners: Plant-based cotton and cornstarch foam insulation that dissolves in water or standard compost bins.
- Zero Styrofoam: We never use non-biodegradable EPS foam coolers.
Dry Ice Safe Handling Instructions
- Do NOT touch dry ice with bare fingers (use tongs, gloves, or the cardboard barrier).
- Do NOT seal dry ice in airtight glass or plastic containers.
- Allow dry ice to safely sublimate in a well-ventilated open area.
Live Telemetry & Tracking
Every shipment is assigned a live dispatch ID (e.g. #FR-84920). Customers can monitor preparation, dry-ice pack time, courier handover, and final doorstep delivery right inside their VIP Account Dashboard.
100% Melt-Free Guarantee & Claims
If your ice cream arrives melted or compromised due to carrier transit delays, we will re-ship your full order for free or issue a prompt refund. Simply take a quick photo of the package and contact our support concierge at support@friice.nyc within 24 hours of package arrival.